Privacy Policy – Lucky Elf Casino Canada

At Lucky Elf Casino Canada, your privacy is our priority. We are committed to safeguarding your personal information and handling it with transparency, integrity, and care. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our services. By registering or accessing Lucky Elf Casino Canada, you agree to the terms outlined below.

1. Information We Collect

To provide you with a safe and personalized gaming experience, we collect various types of information, including:

  • Personal Details: Name, date of birth, email address, phone number, and residential address provided during registration.

  • Financial Information: Payment method details (such as Interac, credit/debit card data) used for deposits and withdrawals.

  • Usage Data: IP address, device type, browser, location, and pages visited to improve site performance and security.

  • Verification Documents: Copies of government-issued IDs, utility bills, or other documents submitted to comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations.

2. How We Use Your Information

We only use your data for lawful purposes and in accordance with this Privacy Policy. These purposes include:

  • Account Creation and Management: To register, authenticate, and verify your identity.

  • Transaction Processing: To facilitate deposits, withdrawals, and bonus applications.

  • Compliance: To meet regulatory requirements under Canadian and international laws.

  • Marketing (With Consent): To inform you about promotions, new features, and exclusive offers. You can opt-out at any time.

  • Customer Support: To respond to your questions and resolve technical or transactional issues.

3. Data Sharing and Disclosure

Lucky Elf Casino Canada does not sell your personal data. We may share your information with trusted third parties only when necessary, such as:

  • Payment Processors: To handle financial transactions securely.

  • Identity Verification Providers: To meet legal obligations and protect against fraud.

  • Software Providers: For platform functionality and game hosting.

  • Regulatory Authorities: When legally required under Canadian law.

All third-party partners are subject to strict confidentiality agreements and data protection protocols.

4. Data Storage and Security

Your information is stored on secure servers protected by firewalls, encryption, and access controls. We follow industry best practices to prevent unauthorized access, data breaches, and misuse.

  • SSL encryption protects all data transmissions.

  • Only authorized staff can access your personal data.

  • Regular security audits and compliance checks are conducted.

5. Retention Period

We retain your data only for as long as necessary:

  • For the duration of your active account.

  • As required by financial regulations (typically up to 5 years).

  • To resolve disputes or enforce our legal agreements.

Once the retention period ends, your data is securely deleted or anonymized.

6. Your Rights

As a user in Canada, you have the right to:

  • Access: Request a copy of the data we hold about you.

  • Correct: Update inaccurate or incomplete personal information.

  • Delete: Request the deletion of your data (subject to legal exceptions).

  • Withdraw Consent: Opt out of marketing communications at any time.

  • Complain: Submit a complaint to the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Improve website functionality and user experience.

  • Remember login details and preferences.

  • Analyze website performance and traffic patterns.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect site functionality.

8. Changes to This Policy

Lucky Elf Casino Canada reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal obligations. Material changes will be communicated via our website or email. Continued use of the platform implies acceptance of the revised policy.

At Lucky Elf Casino Canada, we’re dedicated to maintaining your trust. Thank you for choosing us — your privacy is not just a legal responsibility, it’s a cornerstone of our commitment to a secure, fair, and enjoyable gaming environment.